Struggling with your business’ energy bills?
We’re here to offer any support we can if you have difficulties managing your business energy bills.
Get help paying your business’ energy bills
Keeping up with your payments can be difficult. We can offer you support if you do get into financial difficulty, including:
• Helping you set up an affordable payment plan that’s suitable for your business.
• Support and guidance for all your business energy needs.
• Flexibility for your business during these uncertain times.
• More time to pay.
Get help for your business
If you are struggling and you need extra advice about debt or financial issues, we would highly recommend checking business finance schemes and grants.
From the government
Use the GOV.UK business finance and support finder.
Ask your local council about small business support funding, including sustainable business growth grants. You will normally need to submit a business case to apply
From charities
Check free grants search services, like Grants Online.
Let’s Talk has information on business funds some charities offer and how to apply.
Business debt advice
You can find advice on managing business debt and budgeting through the Business Debtline from the Money Advice Trust.
Further help
Citizens Advice offers free, independent advice about business energy contracts and your rights.
• Visit the Citizens Advice website
• Call 0808 223 1133 or use their online webchat.
• For textphone, dial 18001 followed by the helpline number.
• Someone at their Extra Help Unit could take on your case if you are having difficulties with a supplier and are in a vulnerable situation.
You can also contact the government’s free Business Support Helplines.
For energy efficiency advice, see the page Find business energy efficiency grants and schemes.
If you contact any organisation for debt advice, it’s important you continue to speak to us so we can continue to support your business.
FAQ’s
A:
• Set up a Direct Debit.
• Pay us directly from your bank account.
• Credit card or BACS.
Invoices will be sent to the email address provided by the customer for each contract month. Payment shall be made by direct debit cleared funds within 14 days, including the Advance Payment (where applicable). If you pay by any other method then additional charges shall apply.
A: Yes. It means that we can keep you up to date.
A: Yes, we charge late payment fees if you haven’t made a payment by the due date.
A: We really hope that you wouldn’t want to leave, but if that’s the case, you should prepare a valid notice of termination and send it to us at least 28 days away from the contract end date. You must be no outstanding debt on the existing account.