Energy Emergency

• Energy Safety

  What to do in a Gas emergency Call 0800 111 999

  If you suspect a gas escape or are experiencing pressure problems or issues with
  your meter which are causing you concern, please call immediately the national gas emergency service on 0800
  111 999. They will send for a gas engineer to come to your site and ensure that the site is made safe. If
  you already contacted the gas emergency service and the engineer has advised you to contact your gas
  supplier please call D-ENERGi customer services on 0161 237 3333, between 9am to 5:30 pm Monday to Friday.
  If its out of these office hours call the National Grid Faulty meters team on 0870 060 0005 they will advise
  you on the next steps to take. Please have to hand meter fault details which the gas engineer has left when
  diagnosing the fault, so the fault can be rectified as soon as possible. Both Emergency and National Grid
  lines are open 24 hours a day, and open all bank holidays including the Christmas period. if you are one of
  our customers or just unsure please call us during office hours and we will be try our best to
  help.Once the National Grid engineer has made property safe, the
  engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by
  a Gas Safe registered engineer. To find a Gas Safe registered engineer in your area, please visit the Gas
  Safe Register website www.GasSafeRegister.co.uk or call on 0800 408 5500

  If you smell gas or have a safety concern please contact the National Gas Emergency Services on 0800 111
  999 immediately.

  Please ensure you have:

  • Turned off the gas supply
  • Opened all doors and windows
  • Not used any naked flames or electric switches

Electrical Emergency

If you experience a power cut, simply call 105 for free.

105 is the new nationwide number that will put you through to your local electricity
network operator – the company that manages the cables, wires and substations that bring electricity into local
homes and businesses.

Alternatively, you can find their details of your local network operator here

If your local network operator identifies that there’s not a problem with your supply,
there could be a fault internally and you will need to call a qualified electrician.

You can identify your local DNO from your supply number and the table shown below. Your
supply number should always be found on your electricity bill, irrelevant what supplier you are with.

Supply number should always be in this following format.

• 
  
  

  Use the bottom left first two numbers eg 16, = Electricity North West as the DNO.

  Use the table below to find your DNO.

  10	UK Power Networks	0800 052 0400
  11	Western Power Distribution	0800 056 8090
  12	London Power Networks	0800 028 0247
  13	Scottish Power	0845 272 2424
  14	Western Power Distribution	0800 328 1111
  15	Northern Powergrid	0800 668 877
  16	Electricity North West	0800 195 4141
  17	Scottish & Southern Energy	0800 300 999
  18	Scottish Power	0845 272 7999
  19	UK Power Networks	0800 783 8866
  20	Scottish & Southern Energy	0800 072 7282
  21	Western Power Distribution	0800 052 0400
  22	Western Power Distribution	0800 365 900
  23	Northern Powergrid	0800 66 88 77

• We are one of the few totally independent UK energy providers.

  D-ENERGi already holds a significant market share of SME business in the UK.  You can be rest assured D-ENERGi is a business which will set out to consistently exceed expectations.

• D-ENERGi VAT & Climate Change Levy (CCL) Energy Rebates team.

  Not all organisations are liable to pay for VAT & the Climate Change Levy on there supply of gas and electricity these can be various from care homes to charities. We have a dedicated rebates team. If you feel you may have been overcharged on your electricity and gas bills do not hesitate to contact our VAT & CCL Rebates team.