Energy Emergency

Energy Emergency

• What to do in an Electrical emergency

  Should you experience a blackout or have a problem with your electricity cables or wires it is important you contact the right organisation. This would also include concern on lose hanging wires or cables etc leading into and out of your property. Who you need to contact depends on where you are located in the country. There are currently 14 different distribution network companies also known as (DNO’s) who are responsible for the infrastructure such as pylons, substations etc leading into your property. Click here to find out the emergency telephone number of your regional network operator.

  If you suspect a fault with your meter you do need to contact our customer services department who shall guide you through the necessary process. You may contact D-ENERGi customer services on 0800 781 7626.

• What to do in a Gas emergency Call 0800 111 999

  If you suspect a gas escape or are experiencing pressure problems or issues with your meter which are causing you concern, please call immediately the national gas emergency service on 0800 111 999. They will send for a gas engineer to come to your site and ensure that the site is made safe. If you already contacted the gas emergency service and the engineer has advised you to contact your gas supplier please call D-ENERGi customer services on 0800 781 7626, between 8am to 5:30 pm Monday to Friday. If its out of these office hours call the National Grid Faulty meters team on 0870 060 0005 they will advise you on the next steps to take. Please have to hand meter fault details which the gas engineer has left when diagnosing the fault, so the fault can be rectified as soon as possible. Both Emergency and National Grid lines are open 24 hours a day, and open all bank holidays including the Christmas period. if you are one of our customers or just unsure please call us during office hours and we will be try our best to help.

  We advise our customers to print the above documents off and file away for safe keeping in case of gas emergency or escape.

  Once the National Grid engineer has made property safe, the engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe registered engineer. To find a Gas Safe registered engineer in your area, please visit the Gas Safe Register website www.GasSafeRegister.co.uk or call on 0800 408 5500.