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Energy Emergency

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Energy Emergency

  • Energy Safety

    What to do in a Gas emergency Call 0800 111 999

    If you suspect a gas escape or are experiencing pressure problems or issues with your meter which are causing you concern, please call immediately the national gas emergency service on 0800 111 999. They will send for a gas engineer to come to your site and ensure that the site is made safe. If you already contacted the gas emergency service and the engineer has advised you to contact your gas supplier please call D-ENERGi customer services on 0161 237 3333, between 9am to 5:30 pm Monday to Friday. If its out of these office hours call the National Grid Faulty meters team on 0870 060 0005 they will advise you on the next steps to take. Please have to hand meter fault details which the gas engineer has left when diagnosing the fault, so the fault can be rectified as soon as possible. Both Emergency and National Grid lines are open 24 hours a day, and open all bank holidays including the Christmas period. if you are one of our customers or just unsure please call us during office hours and we will be try our best to help.Once the National Grid engineer has made property safe, the engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe registered engineer. To find a Gas Safe registered engineer in your area, please visit the Gas Safe Register website www.GasSafeRegister.co.uk or call on 0800 408 5500

    If you smell gas or have a safety concern  please contact the National Gas Emergency Services on 0800 111 999 immediately.

    Please ensure you have:

    • Turned off the gas supply
    • Opened all doors and windows
    • Not used any naked flames or electric switches

Electrical Emergency 

Should you experience a blackout or have a problem with your electricity cables or wires it is important you contact the right organisation. This would also include concern on lose hanging wires or cables etc leading into and out of your property. Who you need to contact depends on where you are located in the country. There are currently 14 different distribution network companies also known as Distribution Network Operator (DNO’s)  who are responsible for the infrastructure such as pylons, substations, cables etc leading into your property.

Click here to find out the emergency telephone number of your regional network operator

You can identify your local DNO from your supply number and the table shown below. Your supply number should always be found on your electricity bill,  irrelevant what supplier you are with.

Supply number should always be in this following format.

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    Use the bottom left first two numbers eg 16, = Electricity North West as the DNO.

    Use the table below to find your DNO.

    10

    UK Power Networks 0800 052 0400

    11

    Western Power Distribution 0800 056 8090

    12

    London Power Networks 0800 028 0247

    13

    Scottish Power 0845 272 2424

    14

    Western Power Distribution 0800 328 1111

    15

    Northern Powergrid 0800 668 877

    16

    Electricity North West 0800 195 4141

    17

    Scottish & Southern Energy 0800 300 999

    18

    Scottish Power 0845 272 7999

    19

    UK Power Networks 0800 783 8866

    20

    Scottish & Southern Energy 0800 072 7282

    21

    Western Power Distribution 0800 052 0400

    22

    Western Power Distribution 0800 365 900

    23

    Northern Powergrid 0800 66 88 77

     

  • We are one of the few totally independent UK energy providers.

    D-ENERGi already holds a significant market share of SME business in the UK.  You can be rest assured D-ENERGi is a business which will set out to consistently exceed expectations.

  • D-ENERGi VAT & Climate Change Levy (CCL) Energy Rebates team.

    Not all organisations are liable to pay for VAT & the Climate Change Levy on there supply of gas and electricity these can be various from care homes to charities. We have a dedicated rebates team. If you feel you may have been overcharged on your electricity and gas bills do not hesitate to contact our VAT & CCL Rebates team.

Call for free 0800 781 7626 to speak to one of our friendly team and help us reduce your business energy costs!