Energy Safety

What to do in a Gas emergency Call 0800 111 999

If you suspect a gas escape or are experiencing pressure problems or issues with your meter which are causing you concern, please call immediately the national gas emergency service on 0800 111 999 . They will send for a gas engineer to come to your site and ensure that the site is made safe. If you already contacted the gas emergency service and the engineer has advised you to contact your gas supplier please call D-ENERGi customer services on 0161 237 3333 , between 9am to 5:30 pm Monday to Friday.

If its out of these office hours call the National Grid Faulty meters team on 0870 060 0005 they will advise you on the next steps to take. Please have to hand meter fault details which the gas engineer has left when diagnosing the fault, so the fault can be rectified as soon as possible. Both Emergency and National Gridlines are open 24 hours a day, and open all bank holidays including the Christmas period. if you are one of our customers or just unsure please call us during office hours and we will be try our best to help.

For further information on who to contact outside of office hours. Click on the following link. You will need to scroll down the page and enter your post code.  Find my gas operator

Once the National Grid engineer has made property safe, the engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe registered engineer. To find a Gas Safe registered engineer in your area, please visit the Gas Safe Register website www.GasSafeRegister.co.uk or call on 0800 408 5500

Always remember If you smell gas or need to report a gas explosion or any other related gas emergency. There are a few measures you can do to help the situation.

Do

• Stay calm, Turn off the gas supply if you can
• open all doors and windows

Don’t

• Turn on any electrical switches
• Use any form of naked flame which could ignite the gas, such as a gas hob; smoking, striking any matches

If you experience a power cut, simply call 105 for free.

105 is the new nationwide number that will put you through to your local electricity network operator – the company that manages the cables, wires and substations that bring electricity into local homes and businesses.

If your local network operator identifies that there’s not a problem with your supply, there could be a fault internally and you will need to call a qualified electrician.

For further information on how to find your local electricity network operator. Click on the following link. You will need to scroll down the page and enter your post code.  Find my electricity network operator