X

The Energy Bill Relief Scheme

D-ENERGi would like to commend the Government Department for Business, Energy & Industrial Strategy (BEIS) and all civil servants involved working around the clock to implement the Energy Bill Relief Scheme. We appreciate BEIS efforts in working with all non-domestic suppliers over the last few weeks. We would like to take this opportunity to reassure our prospective and existing customers and clarify the following:

  • The scheme is only open to customers which have signed agreements with their suppliers from the 1st April 2022 onwards. The Energy Bill Relief Scheme comes into effect from the 1st October and a discount will be applied until 31st March 2023.
  • All energy suppliers will apply the same discount. This discount will automatically appear on your statements.
  • The BEIS department recommends all customers continue to enter into fixed price agreements as normal to shield businesses from future wholesale price increases. This way we can ensure all our customers are protected from the volatility in the current wholesale market.
  • As portrayed in some media outlets there is no price cap for businesses. The price cap is on the wholesale element price only. Please do not expect the unit rates of 21.1 p/kwh for electricity and 7.5 p/kwh for gas to appear on your bills. These rates do not include the many other non-commodity costs which make up your bill for both gas and electricity.
  • For customers who qualify for the Energy Bill Relief Scheme we kindly ask all qualifying customers to provide us with monthly gas and / or electricity meter reads until end of the scheme. This should be done ideally on the first day of the month or no later than the 10th.This will be a great help to get your bills as accurate as possible and ensure we apply the right discount throughout the scheme period.

For the latest information on the Energy Bill Scheme please visit www.gov.uk/guidance click here

D-ENERGi is a real alternative to the big six energy suppliers.

Incorporated in 2002 we have become one of the longest established and well respected UK independent businesses energy suppliers.

aboutus-banner

Main Form

24 Jun

Hotels Are Best at Customer Service

by
 

Hotels are best at online customer service

Hotels and B&Bs come top of the list for online customer service, while – surprisingly perhaps – online marketing businesses are at the bottom.

That’s according to new research conducted by online search platform Intently.co, which analysed data from over 16,000 service providers covering 160 business sectors to find out which professions offer the best online consumer experience.

The best industries for customer service, based on their average response rate, were:

  • Holiday accommodation and services – eg, hotels, B&Bs and self-catering cottages (33%)
  • Cosmetic surgery (32%)
  • Pet services – eg, dog grooming, dog walking, kennels and catteries (28%)
  • Beauty services – eg, beauticians, hair and make up artists (26%)

The worst industries for customer service were:

  • Technology Services – eg, web design and development, SEO services, online marketing and social media (5%)
  • Delivery services – eg, couriers, flower delivery (11%)
  • Home Services – eg, plumbers, builders and electricians (15%)
  • Vehicle maintenance – eg, car servicing and tyre replacement (15%)

All the emails were requests for bookings, appointments or work to be undertaken, so service providers should have been motivated to respond quickly.

“Apart from a few service groups such as hotels and accommodation services, response rates are surprisingly poor,” Intently’s CEO, Neil Harris said.  “When customers choose who to buy from, cost is important, but speed of response and customer service matters even more.”

He added:  “It’s ironic that technology providers have greatly underperformed considering that they cover services such as online marketing, social media consultancy and search engine optimisation – you would expect them to be strong on online communication.

“Supply seems to outstrip demand in this area, and these technology providers regularly make unsolicited approaches to potential customers.  This makes it even more surprising that when a genuine lead arrives in a technology provider’s inbox, they don’t seem to know what to do with it.”