The Energy Bill Relief Scheme

We would like to take this opportunity to reassure our prospective and existing customers and clarify the following on the Energy Bill Relief Scheme (EBRS):

  • The Energy Bill Relief Scheme (EBRS) applies to fixed contracts agreed on or after 1st December 2021 as well as to deemed, variable and flexible tariffs and contracts. It will apply to energy usage from 1st October 2022 to 31st March 2023, running for an initial six-month period for all non domestic energy users..
  • All energy suppliers will apply the same discount. This discount will automatically appear on your statements. Customers do not need to apply for the scheme or contact us.
  • The BEIS department recommends all customers continue to enter into fixed price agreements as normal to shield businesses from future wholesale price increases. This way we can ensure all our customers are protected from the volatility in the current wholesale market.
  • For customers who qualify for the Energy Bill Relief Scheme we kindly ask all qualifying customers to provide us with monthly gas and / or electricity meter reads until end of the scheme. This should be done ideally on the first day of the month or no later than the 10th.This will be a great help to get your bills as accurate as possible and ensure we apply the right discount throughout the scheme period.

For the latest information on the Energy Bill Scheme please visit www.gov.uk/guidance click here

D-ENERGi is a real alternative to the big six energy suppliers.

Incorporated in 2002 we have become one of the longest established and well respected UK independent businesses energy suppliers.


Main Form

24 Jun

Hotels Are Best at Customer Service


Hotels are best at online customer service

Hotels and B&Bs come top of the list for online customer service, while – surprisingly perhaps – online marketing businesses are at the bottom.

That’s according to new research conducted by online search platform Intently.co, which analysed data from over 16,000 service providers covering 160 business sectors to find out which professions offer the best online consumer experience.

The best industries for customer service, based on their average response rate, were:

  • Holiday accommodation and services – eg, hotels, B&Bs and self-catering cottages (33%)
  • Cosmetic surgery (32%)
  • Pet services – eg, dog grooming, dog walking, kennels and catteries (28%)
  • Beauty services – eg, beauticians, hair and make up artists (26%)

The worst industries for customer service were:

  • Technology Services – eg, web design and development, SEO services, online marketing and social media (5%)
  • Delivery services – eg, couriers, flower delivery (11%)
  • Home Services – eg, plumbers, builders and electricians (15%)
  • Vehicle maintenance – eg, car servicing and tyre replacement (15%)

All the emails were requests for bookings, appointments or work to be undertaken, so service providers should have been motivated to respond quickly.

“Apart from a few service groups such as hotels and accommodation services, response rates are surprisingly poor,” Intently’s CEO, Neil Harris said.  “When customers choose who to buy from, cost is important, but speed of response and customer service matters even more.”

He added:  “It’s ironic that technology providers have greatly underperformed considering that they cover services such as online marketing, social media consultancy and search engine optimisation – you would expect them to be strong on online communication.

“Supply seems to outstrip demand in this area, and these technology providers regularly make unsolicited approaches to potential customers.  This makes it even more surprising that when a genuine lead arrives in a technology provider’s inbox, they don’t seem to know what to do with it.”