Any business energy supplier in the UK needs to demonstrate to its regulator Ofgem that we as a supplier have made reasonable efforts to categorise our customers into either a Microbusiness consumer or a Non-Microbusiness Consumer. Microbusiness consumers have extra protection from the regulator ranging from energy back billing, contract rollover protection, preventing suppliers to change terms, contract clarification,plain and intelligible language.
Any business can be defined as a Microbusiness Consumer if they meet one of the following criteria:
• Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million; or
• Uses no more than 100,000 kWh of electricity per year; or
• Uses no more than 293,000 kWh of gas per year.
A business using 100,000 kWh of electricity or 293,000 kWh of gas should typically pay around £10,000 – £12,000 a year for each fuel (excluding VAT and Climate Change Levy)
How does D-ENERGi categorise Microbusiness Consumers?
When a customer makes the decision to switch to us at D-ENERGi. We will ask the customer of their Microbusiness status on our customer order form at point of sale. It is the responsibility of the customer to disclose the necessary information we require. If the information is left blank or has not been provided, we will categorise all our customers by consumption until we are notified by the customer.
Please note we reserve the right ask for evidence of your micro business status. We will not accept your micro business status from TPI’s or consultants and will need confirmation to come from the email provided by the customer at point of sale.