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The Energy Bill Relief Scheme

D-ENERGi would like to commend the Government Department for Business, Energy & Industrial Strategy (BEIS) and all civil servants involved working around the clock to implement the Energy Bill Relief Scheme. We appreciate BEIS efforts in working with all non-domestic suppliers over the last few weeks. We would like to take this opportunity to reassure our prospective and existing customers and clarify the following:

  • The scheme is only open to customers which have signed agreements with their suppliers from the 1st April 2022 onwards. The Energy Bill Relief Scheme comes into effect from the 1st October and a discount will be applied until 31st March 2023.
  • All energy suppliers will apply the same discount. This discount will automatically appear on your statements.
  • The BEIS department recommends all customers continue to enter into fixed price agreements as normal to shield businesses from future wholesale price increases. This way we can ensure all our customers are protected from the volatility in the current wholesale market.
  • As portrayed in some media outlets there is no price cap for businesses. The price cap is on the wholesale element price only. Please do not expect the unit rates of 21.1 p/kwh for electricity and 7.5 p/kwh for gas to appear on your bills. These rates do not include the many other non-commodity costs which make up your bill for both gas and electricity.
  • For customers who qualify for the Energy Bill Relief Scheme we kindly ask all qualifying customers to provide us with monthly gas and / or electricity meter reads until end of the scheme. This should be done ideally on the first day of the month or no later than the 10th.This will be a great help to get your bills as accurate as possible and ensure we apply the right discount throughout the scheme period.

For the latest information on the Energy Bill Scheme please visit www.gov.uk/guidance click here

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24 Mar

Robots Could be Staffing Hotels by 2020

by
 

Almost two thirds of travellers in Asia, Europe, North America and South America would be comfortable with robots being used in the travel industry, a new study has found.

Travelzoo conducted the research as part of its Future of Travel project, a study of consumer acceptance of robots in the travel and tourism sector.  It found that nearly 80% of the 6,000+ travellers surveyed expect robots to play a big part in their lives by 2020.

The main advantages respondents saw in robots were related to general efficiency, data retention and recall.  More than three-quarters thought robots would be better than humans at handling data (81%) and dealing with different languages (79%), and 76% believed robots would have better memories.  81% of respondents selected their untiring energy as an advantage.

“Right now is a very exciting moment in the history of the travel industry – groundbreaking technology is revolutionising what is possible from the perspective of customer service, entertainment and personalisation,” Richard Singer, Travelzoo’s European President, said.

“Robots and artificial intelligence are making their debut on the tourism stage, and our research into global acceptance of robots working in the travel industry is largely positive.”

However, he added:  “While the advent of technology such as robot butlers and bartenders is hugely exciting, it’s also very clear from our research that consumers see the combination of robots and humans working in tandem in customer-facing roles as the ideal solution.

“Consumers still want humans in the picture, as otherwise there is a genuine fear that cultural nuances, humour and irony will be missed and the holiday experience could become too impersonal.  If we don’t respect the desire for the human touch, we risk ‘robophobia’ setting in, when in fact technology can significantly improve the holiday experience when used appropriately.”