The Energy Bill Relief Scheme

We would like to take this opportunity to reassure our prospective and existing customers and clarify the following on the Energy Bill Relief Scheme (EBRS):

  • The Energy Bill Relief Scheme (EBRS) applies to fixed contracts agreed on or after 1st December 2021 as well as to deemed, variable and flexible tariffs and contracts. It will apply to energy usage from 1st October 2022 to 31st March 2023, running for an initial six-month period for all non domestic energy users..
  • All energy suppliers will apply the same discount. This discount will automatically appear on your statements. Customers do not need to apply for the scheme or contact us.
  • The BEIS department recommends all customers continue to enter into fixed price agreements as normal to shield businesses from future wholesale price increases. This way we can ensure all our customers are protected from the volatility in the current wholesale market.
  • For customers who qualify for the Energy Bill Relief Scheme we kindly ask all qualifying customers to provide us with monthly gas and / or electricity meter reads until end of the scheme. This should be done ideally on the first day of the month or no later than the 10th.This will be a great help to get your bills as accurate as possible and ensure we apply the right discount throughout the scheme period.

For the latest information on the Energy Bill Scheme please visit www.gov.uk/guidance click here

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5 Jul

No Electricity Bill in 20 Years


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The loss for her supplier would equate to a whopping £10 000 after somehow ‘slipping through the system’ in the 1990’s when her house was incorrectly marked down as having been disconnected. Carol Kellar sent her confusion across in an email to The Guardian, which left them intrigued and interested to find out more. It is promising that she would have been supplied by Norweb, the company was bought by North West Water in 1995 – the two companies came together to become United Utilities as we know it today. The customer base was sold to E.ON in 2002, Powergen at the time, while a company called Electricity North West owns and operates the regions electricity distribution network after buying it from United Utilities in 2007. After further investigation, it was found that Kellar’s MPAN had been disconnected in 2003. This seems to be apparent because information was received from the supplier stating that there was no activity on the meter meaning, it wasn’t being used.

source: The Guardian

If, like Carol, you haven’t received an electricity bill in a while then the below applies to you.

If you are in this minority, there’s a chance you won’t have to pay for all the energy you/your business has consumed. By rights, your supplier is only obliged to charge you for a maximum of 12 months of energy us, if it has been over  tear since you last received an electricity bill – this information is found under the ‘back billing code’.

However, life as we know isn’t all plain sailing… for the above to apply to you then the following is important:

  1. You must have already contacted your supplier and asked for a bill to be sent
  2. Co-operated with any requests from your supplier e.g. letting them visit your home to read your meter.

In other words:

You haven’t received an electricity bill in over 2 years, you call your supplier and ask them to send you a bill. You give them a meter reading. Next, await the arrival of your requested bill, you receive this to find they have charged you for 2 years’ worth of energy use. You respond with a letter stating that you are aware of the ‘back billing code’ and that you need only to pay for 1 year of energy use. Your supplier sends you a new bill – this time with the correct figures.

It may be apparent that you can’t afford you pay your sky high bill which you have not been charged for over the previous months then you can request a payment plan from your supplier. For example, if it has been 13 months since your last payment/bill then your supplier could split your payment to be paid over a 13 month period.

Source: Citizen’s Advice