The Energy Bill Relief Scheme

We would like to take this opportunity to reassure our prospective and existing customers and clarify the following on the Energy Bill Relief Scheme (EBRS):

  • The Energy Bill Relief Scheme (EBRS) applies to fixed contracts agreed on or after 1st December 2021 as well as to deemed, variable and flexible tariffs and contracts. It will apply to energy usage from 1st October 2022 to 31st March 2023, running for an initial six-month period for all non domestic energy users..
  • All energy suppliers will apply the same discount. This discount will automatically appear on your statements. Customers do not need to apply for the scheme or contact us.
  • The BEIS department recommends all customers continue to enter into fixed price agreements as normal to shield businesses from future wholesale price increases. This way we can ensure all our customers are protected from the volatility in the current wholesale market.
  • For customers who qualify for the Energy Bill Relief Scheme we kindly ask all qualifying customers to provide us with monthly gas and / or electricity meter reads until end of the scheme. This should be done ideally on the first day of the month or no later than the 10th.This will be a great help to get your bills as accurate as possible and ensure we apply the right discount throughout the scheme period.

For the latest information on the Energy Bill Scheme please visit www.gov.uk/guidance click here

D-ENERGi is a real alternative to the big six energy suppliers.

Incorporated in 2002 we have become one of the longest established and well respected UK independent businesses energy suppliers.


Main Form

2 Feb

Greater Protection for Small Businesses



This week Ofgem, the governing body for the UK energy markets, announced proposals for greater proection for small businesses against high energy costs. These proposals will “[…]widen the number of small businesses that benefit from its existing safeguards to ensure contract terms are clear”. The extension of these rules would help provide cover to a further 150,000 businesses that “typically spend up to £10,000 a year on each fuel”.

In addition to the expansion of what is classed as a ‘microbusiness’ Ofgem has also proposed “[…]that all bills and statements that small businesses are sent also show clearly when the contract ends[…]”.

It is common practice in the energy industry for accounts to be ‘refreshed’ if they do not hand in termination notice during the correct window before their contract ends. If a customer is ‘refreshed’ then they will be signed in to a new contract for a year on significantly higher rates. For business customers this is an entirely legal practice but by increasing the awareness of smaller businesses to this fact, such as making their contract end date clear on their bills and statements, Ofgem are hoping to reduce the likelihood of this occurring.

As a final push Ofgem is “also planning to clean up the practices of some energy brokers by developing an industry-wide code of practice for them[…]Ofgem is progressing its case for acquiring powers from Government to take enforcement action against broker who mislead business customers”. It is a known problem in the industry that some brokers use high pressure sales tactics as well giving misleading information to maximise the profit they can make.

These are significants steps by Ofgem to create a fairer market for smaller businesses who can suffer greatly from addtional running costs.